1. Who This Policy Applies To

This Policy applies to visitors, customers, prospective customers, vendors, and users of the Company's website and services within the United States.

Our website and services are intended for individuals age 18 and older or those using the site with legal guardian supervision.

2. Information We Collect

3. How We Use Information

We may use information to:

• Respond to inquiries
• Prepare estimates and proposals
• Schedule appointments and services
• Provide painting, pressure washing, coatings, repairs, and related services
• Process invoices and payments
• Improve customer experience and website performance
• Send updates, reminders, and service communications
• Prevent fraud, spam, abuse, impersonation, or misuse
• Enforce agreements and legal rights
• Comply with tax, insurance, and legal obligations

4. Communications Consent

By voluntarily providing your contact information, you consent to receive communications from Rodriguez Painters, Inc. regarding estimates, appointments, scheduling, project updates, invoices, customer service, and related matters.

If promotional messages are sent, you may opt out at any time.

For text messages, message and data rates may apply depending on your carrier.

5. Cookies, Pixels & Analytics

Our website may use cookies, pixels, session tools, analytics platforms, and similar technologies to:

• Improve website functionality
• Remember preferences
• Measure traffic and performance
• Improve advertising effectiveness
• Understand user behavior

You may disable cookies through your browser settings, though some site features may not function properly.

6. Do Not Track Signals

Some browsers offer "Do Not Track" settings. Because industry standards are inconsistent, our website may not respond to all Do Not Track signals.

7. Sharing of Information

We do not sell your personal information. We may share information only when reasonably necessary with:

• Employees, staff, and subcontractors
• Payment processors
• CRM, hosting, scheduling, software, and technology providers
• Marketing vendors and advertising platforms
• Insurance carriers, attorneys, accountants, or regulators
• Law enforcement or governmental authorities when legally required
• Buyers or successors in a merger, sale, or restructuring

8. Fraud, Impersonation & Unauthorized Use Warning

Rodriguez Painters, Inc. is not responsible for actions, promises, pricing, contracts, communications, scams, or representations made by any person or business falsely claiming to represent Rodriguez Painters, Inc.

Customers should verify they are communicating only through our official channels listed on our website.

Any unauthorized use of our business name, likeness, branding, logos, identity, or reputation may be referred to legal counsel, law enforcement, or civil enforcement remedies.

9. Third-Party Services

Our website may contain links or integrations with third-party services including maps, payment providers, review sites, social media, chat tools, or scheduling platforms.

We are not responsible for third-party privacy practices, content, uptime, or security.

10. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect information.

However, no website, cloud platform, transmission method, text message system, or email system is completely secure. Use of electronic communications is at your own risk.

11. Data Retention

We retain data only as reasonably necessary for legitimate business purposes, including legal, tax, accounting, warranty, dispute resolution, and operational needs.

Typical retention periods may include:

• Estimates & inquiries: up to 3 years
• Customer invoices & project records: up to 7 years or longer if required
• Marketing preferences: until opt-out
• Website analytics: up to 24 months
• Communications records: as reasonably necessary

We may retain data longer when legally required or reasonably necessary to protect our rights.

12. Your Choices

You may request to:

• Update inaccurate contact information
• Opt out of promotional communications
• Request deletion of certain data where legally permitted
• Ask privacy-related questions

To submit requests, contact us using the information below.

13. Children's Privacy

Our services are intended for adults, homeowners, tenants, landlords, and businesses. We do not knowingly collect personal information from children under 13.

14. No Professional Advice

Website content is for general informational purposes only and does not constitute legal, tax, engineering, construction, or professional advice.

15. Limitation of Liability

To the fullest extent permitted by law, Rodriguez Painters, Inc. shall not be liable for indirect, incidental, consequential, punitive, special, or exemplary damages arising from:

• Use of the website
• Website downtime
• Communication delays
• Lost messages or missed inquiries
• Unauthorized access
• Data loss
• Malware, hacking, scams, impersonation, or cyber events
• Third-party platform failures
• Reliance on website content

Where permitted by law, any direct claim shall be limited to the amount actually paid to the Company for the specific service giving rise to the claim.

16. Indemnification

You agree to defend, indemnify, and hold harmless Rodriguez Painters, Inc., its owners, officers, employees, contractors, and affiliates from claims, liabilities, damages, or expenses arising from misuse of the website, false submissions, unlawful conduct, impersonation attempts, or violation of this Policy.

17. Florida Residents / U.S. Users

This website is intended for users in the United States. Rights and protections may vary by state law.

18. Changes to This Policy

We may revise this Privacy Policy at any time. Updated versions become effective upon posting with the revised date above.

19. Governing Law & Venue

This Privacy Policy shall be governed by the laws of Florida without regard to conflict of law principles.

Any dispute shall be brought exclusively in courts located in Miami.